Call center workers might not have to deal with angry customers for too much longer. SoftBank plans on using AI to make angry calls sound less aggressive. The Japanese firm is seeking to turn a customer's voice "into a calm conversational tone" with AI.
Some of the most innovative companies in education are using generative AI in new ways—while others are tackling some of the industry’s greatest challenges, from labor shortages to student engagement.
OpenAI revealed Sora, its artificial intelligence video generator to the world in February this year, seemingly leaving every other generative video tool looking like archaic technology.
Hiring managers have all kinds of pet peeves when it comes to the job interview. About a third, 30% say not having researched the company interviewing you ahead of time is a major turn-off, for example. That’s according to a November 2023 survey of 1,200 adults by HR software company Ringover.